Frequent Asked Questions
Payment Method
• Credit Card / FPS / PayMe
Delivery Notice
WHAT TYPE OF SHIPPING
METHODS ARE AVAILABLE?
1. Pick up at Kwai Chung Office
Address: Flat 7, 7/F, Trans Asia Centre, 18 Kin Hong Street, Kwai Chung, N.T.
Business Hours: We may go out for work so we don’t have a specific opening hours. Please contact us via WhatsApp 63822863.
2. SF Delivery (Door-to-Door Delivery / Pick-up at SF store or SF Locker)
• Deliver to most commercial and residential areas, including all HK, KLN, NT urban areas. Some outlying islands and remote areas may charge for extra charge.
• It takes around 1-3 days to deliver after sending out .
• Kindly choose a pick-up point from the S.F Express options, we will ship your package to the designated address.You
• You will receive a call from SF Express to arrange delivery.
3. Shipping Rate
• Free Shipping in Hong Kong for order above HK$500
• Shipping rates will be calculated based on the item's weight for orders ineligible with free shipping.
Ordering
HOW LONG WILL DELIVERY TAKE AND PROCESSING TIME?
1. In-Stock Items will take 1-3 days send to SF.
SF Delivery usually takes around 1-3 working days to arrive.
2. Pre-order items usually take 1 week to arrive Hong Kong.
Note: We can not guarantee the specific delivery time/date. Courier might deliver at a time of their convenience. Please understand, thank you.
Return Policy
Coffee is a food product. We don’t offer a general return policy, and cannot accept the return of any open bag products. If there is any issue, please contact us via WhatsApp 63822863. Our customer service will resolve any quality issue.